FAQ

General

Where are you located?

Our service center is accessible from all major routes, especially from the areas of Juffair, Adliya, Hidd, Muharraq, Arad, and Riffa.

Manama:
Our Manama service center is located in the shopping mall beside the iconic Gulf Hotel and is open:
7am – 8pm from Sunday to Saturday.

You can also take advantage of our seamless collection and delivery service for orders over BD20, offering you door to door luxury and unbeatable convenience. Speak to one of our customer service team today to find out more.

What times are you open?

Manama:
Our Manama service center is located in the shopping mall beside the iconic Gulf Hotel and is open:
7am – 8pm from Sunday to Saturday.

What services do you offer?

We offer laundry and dry cleaning services for all types of clothing, soft furnishings and rug cleaning. Depending on how quickly you need your laundry to be ready, you can avail of our normal, express, or weekly collection services.

Which areas do you service?

We service all areas of Bahrain. Our service center is accessible from all major routes, especially from the areas of Juffair, Adliya, Hidd, Muharraq, Arad, and Riffa.

What happens in the event my items are lost or damaged?

In the rare event that an item is lost, we endeavor to pay five times the cleaning charge, or if a purchase receipt is presented for a new item, then an agreed fee will be reached based on depreciation. However, each claim is evaluated on a case-by-case basis which will be made clear to you at each stage.

Our policy for damaged items is the same as above but could also lead to a third party examination, which is an independent laboratory in Europe. Garment(s) are sent to the laboratory for analysis to define how garment(s) were damaged and whichever party is found to be at fault is liable for all costs of the investigations of the laboratory.

Will my laundry be delivered on time?

Our service policy assures our customers of a trusted, premium service at all times. When circumstances are beyond our control, we will contact you to notify you of the delay and to mutually agree a new delivery time.

Complaints /Refund Policy

We take pride in our bespoke service promise and always welcome honest feedback. Any complaint will be dealt with in a direct and timely manner.

Booking

Do you offer pick-up and delivery?

Our pickup and delivery service is available to contracted clients and for orders over 20BD.

How do I make a booking?

You can make a walk-in booking at either of our Manama or Amwaj Islands service centers.

Alternatively, you can contact us by:
Phone: +973 1774 6326 (8am – 5pm, Saturday to Thursday)
Email: [email protected]ahrain.com

Can I book a recurring scheduled service?

Yes, we offer a weekly pickup and delivery service. Your items will be returned within 48 hours.

Do you have a same day / 24 hour service?

We offer a 24 hour service guarantee for all of your orders, but we also offer an express platinum service if you require your clothes to be ready for the same day.

Can I make special cleaning and care requests?

Our professional technicians detail each item, using their extensive knowledge of traditional and modern fabric care methods, to ensure it is carefully maintained and restored to an immaculate condition.

Cleaning

How long does the service take?

We offer a 24 hour service guarantee for all of your orders, but we also offer an express platinum service if you require your clothes to be ready for the same day.

Do you offer repairs and alterations?

Finely fitted and finished clothes are the trade mark of comfort and style. Ensure your clothes are always ready when you need them by allowing our tailoring team to fit your trousers, shirts and dresses perfectly for you, as well as quickly sewing on buttons, or repairing frayed and loose hems that may occur from general wear and tear.

Can you carefully remove stains and marks from clothes?

Yes, the Gulf Hotel Laundry Services technicians are renowned for their knowledge, experience and training in treating stubborn stains and the discoloration of fabric. Using tried and trusted precision techniques, they can restore your garments to their original condition.

Payment

What is the price?

You can find our full list of prices here.

How do I redeem my discount /promotional code?

To redeem your discount or special offer, simply quote your discount code at the time of booking.

*Gulf Hotel Laundry Services reserves the right to alter or terminate promotional activities without prior notice.